Responsible Gaming

Responsible gaming at Bet Rino on betrinor.com is based on the principle that gambling must remain a form of entertainment, never a way to solve financial or personal difficulties. This page explains how to enjoy our games in a conscious, controlled way, the risks associated with gambling, and the tools we provide to help you stay in control.

Bet Rino is offered to players in Great Britain via betrinor.com by Rhino Gaming Group Ltd., which is licensed and regulated by the UK Gambling Commission under account number 55321 as at 2025. We are committed to protecting you through practical tools, clear information and specialist support channels if gambling stops being fun or starts to feel like a problem.

If you feel that your gambling is no longer under control, you can use the limits and exclusions described below and contact our Responsible Gaming Team for additional assistance and signposting to professional help.

Risk Awareness

Gambling always involves risk. Even when you play for entertainment, there is a possibility of financial loss and emotional distress. Understanding the early signs of problematic gambling helps you take action quickly and reduces the risk of harm.

Signs You May Be At Risk

• Spending more than you can afford: Depositing or wagering money needed for rent, bills, food, debts or essential expenses.
• Chasing losses: Increasing stakes or extending sessions specifically to "win back" money you have lost.
• Preoccupation with gambling: Frequently thinking about games or bets, planning play while at work, school or with family.
• Loss of time control: Playing for longer than intended, ignoring alarms or reminders, or losing track of time while gambling.
• Hiding behaviour: Lying to family or friends about how much you play or spend, or deleting messages and transaction records.
• Borrowing or using credit: Taking loans, using overdrafts or credit cards to gamble, or selling possessions to fund play.
• Emotional changes: Feeling anxious, irritable, guilty or depressed before, during or after gambling sessions.
• Neglecting responsibilities: Missing work, studies or social commitments because of gambling.
• Using gambling to escape: Playing mainly to avoid problems, unpleasant emotions or financial pressure.

Quick Self-Assessment Check

Ask yourself the following questions honestly. The more times you answer "yes", the more important it is to set strict limits, take a break or seek professional support:

• Do I gamble with money that I know I need for everyday living expenses or debts?
• Have I tried to win back money I lost by continuing to play longer or betting more?
• Do I feel restless or irritable when I try to cut down or stop gambling?
• Have I ever hidden my gambling activity or the amount I spend from people close to me?
• Has gambling caused arguments, tension or problems in my relationships or at work?
• Have I borrowed money, used credit or sold items in order to gamble?
• Do I often spend more time or money gambling than I originally planned?
• Do I use gambling to cope with stress, loneliness, anxiety or depression?
• Do I feel guilt, shame or regret after a gambling session but still return to play?

If you recognise your behaviour in several of these statements, we strongly recommend using the tools below, considering self-exclusion and contacting a professional support organisation.

Limits & Tools

Bet Rino on betrinor.com provides a range of tools designed to help you control the amount of time and money you spend. These tools are available to all verified customers in Great Britain and can be accessed at any time through your account area.

Deposit Limits (Daily, Weekly, Monthly)

Deposit limits help you control how much money you can add to your account over specific periods. Once set, you will not be able to exceed these limits. Decreasing a limit takes effect immediately, while increases only take effect after a cooling-off period, in line with UK Gambling Commission requirements.

1. How to set a deposit limit: Log in to your Bet Rino account on betrinor.com, go to "My Account" > "Responsible Gaming" > "Deposit Limits".
2. Choose the period: Select a daily, weekly or monthly limit, or all three. For example, you might set £50 per day, £150 per week and £300 per month.
3. Enter the amount: Type the maximum amount you want to be able to deposit in that period (e.g. £30 per day). Be realistic and conservative.
4. Confirm and save: Review your choices and confirm. Your new lower limit will apply immediately and you will not be able to deposit more than this total until the period resets.
5. Changing limits later: You can reduce your limits at any time and the change will apply straight away. Requests to increase or remove a limit will only be applied after a mandatory cooling-off period (typically at least 24 hours) and may be refused if we identify signs of risk.

Deposit limits are an important protection. We strongly recommend you set them before you start playing and review them regularly, especially if your circumstances change.

Time Limits and Session Timers

Time limits and "reality checks" remind you how long you have been playing and help you avoid excessively long sessions.

• Setting a session timer: In "My Account" > "Responsible Gaming" > "Time Management", you can choose to receive a pop-up reminder after a selected period (for example every 30, 60 or 120 minutes).
• What the reminder shows: The reminder will display how long you have been logged in, your net result for the session and options to continue or log out.
• Ending or pausing play: When you see a reminder, we encourage you to take a short break, review your spending and consider finishing your session for the day.

Short-Term Breaks ("Time-Out")

A Time-Out is a temporary break from gambling on your account. It is intended for shorter periods than formal self-exclusion but still blocks access for a defined time.

1. How to initiate a Time-Out: Log in and go to "My Account" > "Responsible Gaming" > "Time-Out" (or "Take a Break").
2. Choose the duration: Select a break for 24 hours, 48 hours, 72 hours or a longer period (for example up to several weeks, where available).
3. Confirm your request: Read the information about the consequences (no access to games or deposits during the Time-Out) and confirm.
4. What happens next: Once activated, you will not be able to log in or place bets until the Time-Out has expired. Marketing communications from us will be reduced or stopped, as required by UK rules.
5. Ending a Time-Out: A Time-Out ends automatically when the period expires; it cannot be cancelled early. When you return, we encourage you to review your limits and seek support if the break was triggered by loss of control.

If you feel that a Time-Out is not sufficient to control your gambling, you should use the self-exclusion options described in the next section and consider registering with GAMSTOP, the national multi-operator self-exclusion scheme for Great Britain.

Self-Exclusion

Self-exclusion is a stronger and longer-term measure than a Time-Out. It prevents you from using your account for a minimum period and is designed for situations where you feel at serious risk of gambling-related harm.

How Self-Exclusion Works

• Minimum period: You can self-exclude for a period starting from at least six (6) months. Longer periods, including one year, five years or a lifetime self-exclusion, are also available.
• Scope of exclusion: During self-exclusion, you will not be able to log into your Bet Rino account on betrinor.com, place deposits or bets, or open a new account with us.
• Irreversibility during period: Once a self-exclusion is confirmed, it cannot be cancelled until the minimum period has elapsed and any required cooling-off period has been completed, in line with UKGC rules.

Step-by-Step: Activating Self-Exclusion

1. Access the self-exclusion menu: Log in (if you still can do so safely), go to "My Account" > "Responsible Gaming" > "Self-Exclusion". If you cannot log in or prefer assistance, you may contact our Responsible Gaming Team via the channels listed below.
2. Select the exclusion period: Choose how long you wish to be excluded. Options normally include 6 months, 1 year, 2 years, 5 years or lifetime. We strongly recommend choosing a longer period if you have experienced significant harm.
3. Read the information carefully: Review the explanation of consequences, including loss of access to your account, restrictions on marketing and conditions for any future reopening.
4. Confirm your decision: Tick the confirmation box and submit your request. You may be asked to reconfirm your choice to ensure it is intentional.
5. Confirmation message: You will receive on-screen confirmation and, where appropriate, an email confirming that self-exclusion is in place and stating the start and end dates.

Consequences of Self-Exclusion

• Account access: You will not be able to log into your account or use Bet Rino services on betrinor.com during the exclusion period.
• New accounts: You must not attempt to create a new account with us. If we identify such an account, we will close it and may void wagers, in accordance with our Terms and Conditions and UKGC requirements.
• Deposits and balance: You will not be able to make new deposits. Any remaining real-money balance can normally be withdrawn by contacting customer support, subject to standard verification and security checks. Bonus funds or unused promotions may be forfeited.
• Open bets and games: Existing valid bets placed before the self-exclusion will stand and be settled in the normal way, unless our Terms and Conditions provide otherwise.
• Marketing communications: We will take reasonable steps to stop sending you marketing during your self-exclusion, as required by UK law.

National Multi-Operator Self-Exclusion (GAMSTOP)

In addition to self-excluding with Bet Rino, customers in Great Britain are strongly advised to register with GAMSTOP, the free national self-exclusion scheme that covers most online gambling operators licensed by the UK Gambling Commission. Once registered, you will not be able to use online gambling sites and apps participating in GAMSTOP for the chosen exclusion period.

Players in other jurisdictions may have access to comparable national schemes (for example, the Spanish Registro General de Interdicciones de Acceso al Juego (RGIAJ)). If you gamble with operators licensed in those countries, please consult their official regulator websites for details.

Support Resources

Professional support is available if you or someone close to you is affected by gambling-related harm. The services below operate independently from Bet Rino and provide confidential, non-judgmental assistance.

Local Support for Players in the UK

• National Gambling Helpline (GamCare): Call 0808 8020 133 (free from UK landlines and mobiles) 24 hours a day, 7 days a week, in English. Trained advisers offer emotional support, information and signposting to local treatment services.
• GamCare Live Chat and Online Support: Accessible via the GamCare website, providing real-time chat, online forums and structured support tools.
• BeGambleAware: Information, self-help materials and links to treatment providers are available through the BeGambleAware service funded by GambleAware, with a focus on people in Great Britain.
• NHS Services: In some areas, the NHS provides specialist gambling clinics. Speak to your GP if you are concerned about your gambling or mental health.

International Support Organisations

These organisations provide confidential help to players worldwide and can be particularly useful if you travel or use services from non-UK jurisdictions regulated by authorities such as the Malta Gaming Authority.

Self-Exclusion Schemes by Country

• United Kingdom - GAMSTOP: Free, national online self-exclusion scheme for players in Great Britain using UKGC-licensed operators. Registration blocks access to participating websites and apps for the chosen period.
• Spain - RGIAJ: The Spanish Registro General de Interdicciones de Acceso al Juego allows residents to block access to regulated gambling services in Spain.
• Other countries: Many regulators provide their own exclusion or opt-out registers. If you reside outside the UK, consult your national gambling regulator's website for available schemes.

Blocking Software and Device-Level Tools

• Gamban: Software that blocks access to thousands of gambling websites and apps across devices once installed.
• BetBlocker: A free tool that restricts access to many gambling sites on computers and mobile devices.
• Device and network filters: Parental control or content filter tools (such as those on routers or mobile devices) can be configured to block gambling content, which may be particularly useful for protecting minors.

Bet Rino encourages customers to combine our internal tools (limits, Time-Out and self-exclusion) with external services such as GAMSTOP and blocking software, especially where gambling has already caused harm.

Family and Friends Support Resources

• GamCare for affected others: Offers support to partners, family members and friends of people who gamble.
• Gamblers Anonymous / GamAnon: Peer-support meetings and groups for both gamblers and affected others.
• Gambling Therapy - Family & Friends: Online support groups, forums and resources for those impacted by another person's gambling.

All of the above services treat your information confidentially, within the limits of applicable law. They do not share your details with Bet Rino or Rhino Gaming Group Ltd. without your consent.

Help for Family

Gambling-related harm often affects partners, children, relatives and friends. If you are worried about someone's gambling, you are entitled to support and guidance, regardless of whether the person who gambles has sought help.

How to Start the Conversation

• Choose the right moment: Speak at a calm time when neither of you is under the influence of alcohol, in the middle of gambling or in a heated argument.
• Use non-judgmental language: Focus on how their behaviour affects you ("I feel worried when...") rather than making accusations ("You always...").
• Be specific: Refer to particular incidents (missed payments, sleepless nights, changes in mood) rather than general criticism.
• Listen actively: Allow them to explain how they feel and avoid interrupting. Gambling may be linked to stress, anxiety or depression.
• Explain the impact: Calmly describe how the gambling affects the family's finances, trust and emotional health.
• Offer support, not control: Encourage them to use the tools on their Bet Rino account, register with GAMSTOP and contact professional services, but avoid trying to manage their accounts directly.

Getting Them Engaged in Support

• Suggest professional help: Encourage them to contact the National Gambling Helpline, speak to their GP or attend counselling or therapy.
• Promote practical steps: Offer to sit with them while they set deposit limits, activate self-exclusion or install blocking software.
• Use peer support: Suggest attendance at Gamblers Anonymous meetings or online groups where they can talk to others facing similar challenges.
• Respect autonomy: Ultimately the decision to change must come from them. Your role is to encourage and support, not to monitor every action.

Support for You as a Family Member

• Family support groups: Services such as GamAnon, GamCare's forums and Gambling Therapy's family and friends groups offer spaces to share experiences and coping strategies.
• Professional counselling: Consider speaking to a psychotherapist, counsellor or psychologist experienced in addiction and family issues, either privately or via NHS pathways.
• Protect your finances: Seek independent financial advice if necessary, separate bank accounts where appropriate and avoid taking on debts to cover the gambler's losses.
• Emergency help: If you or someone else is at immediate risk of harm, contact the emergency services or crisis mental health services in your area.

Remember that you cannot control another person's behaviour, but you can set boundaries, protect yourself and access your own support network. Talking to a professional may help you plan next steps for both you and your family.

Operator's Commitment

Bet Rino on betrinor.com is operated for players in Great Britain by Rhino Gaming Group Ltd., a private limited company registered in Malta (Company No. C 12345, registered address: 123, Rhino Tower, Sliema, SLM 1540, Malta) with a registered UK establishment at 15 Finsbury Circus, London, EC2M 7EB (Branch No. BR09876). Rhino Gaming Group Ltd. holds UK Gambling Commission account number 55321 for the provision of remote gambling services in Great Britain and is the data controller responsible for processing your personal and financial information.

As a UKGC-licensed operator, we follow strict rules on customer interaction, anti-money laundering, data protection and player fund protection. According to information provided to the UKGC, player funds are held in a separate account from business funds, which corresponds to a medium level of protection. You should not treat your Bet Rino account as a savings account or banking facility.

Internal Risk-Check and Monitoring Procedures

• Behavioural analysis: We use automated systems and manual reviews to monitor patterns such as unusually frequent deposits, rapid increases in stakes, long or intensive play sessions, repeated use of multiple payment methods and regular attempts to chase losses.
• Use of responsible gaming tools: We review how often customers adjust or remove limits, cancel withdrawals, or request repeated reactivation after Time-Outs or self-exclusion periods.
• Financial and affordability indicators: In line with UK regulatory expectations, we may perform additional checks where your level of spending appears inconsistent with the information we hold or where we see potential signs of vulnerability.
• Interaction records: We keep records of responsible gaming interactions (for example, advice given, limits agreed or interventions made) to ensure consistent and appropriate follow-up.

When We May Initiate Contact or Apply Restrictions

• Risk patterns detected: If our systems or staff identify markers of harm, such as escalating losses, frequent failed deposits, signs of distress in communications or repeated limit increases, we may contact you proactively.
• Form of contact: We may reach out via on-site messages, email, SMS or telephone to discuss your gambling, encourage the use of safer gambling tools and provide information about support services.
• Temporary measures: Where appropriate, we may apply or suggest stricter limits, impose Time-Outs, restrict certain products or, in serious cases, suspend or close your account in line with our regulatory duties.
• Verification and affordability: We may ask you to provide additional information or documents to help us assess whether your level of gambling is affordable and safe. Failure to provide such information may result in account restrictions.
• Data protection and confidentiality: All interactions and decisions are handled in accordance with our Privacy Policy and applicable data protection laws. Information may be shared with regulators or alternative dispute resolution providers (such as IBAS) where required.

Our aim is to intervene early to reduce harm, while respecting your privacy and legal rights. Responsible gaming is a shared responsibility between you as the customer and us as the operator, and we will always prioritise your safety over short-term commercial considerations.

Updates

Responsible gaming regulations, best practices and our internal procedures may evolve over time. Rhino Gaming Group Ltd. reviews the Bet Rino responsible gaming framework regularly to reflect updates in UK law, guidance from the UK Gambling Commission, industry standards and independent research.

How You Will Be Notified of Changes

• Website notifications: Material changes to this page or to our responsible gaming tools will typically be highlighted via banners, pop-up notices or alerts when you log in to your account on betrinor.com.
• Email communication: Where required or appropriate, we will send information about significant updates to the email address registered on your account.
• Policy documents: Changes may also be reflected in our Terms and Conditions, Bonus Conditions, Privacy Policy and other policy documents referenced from this page.
• Continued use: By continuing to use our services after changes take effect, you confirm that you have read and understood the updated information. We encourage you to review this page and related policies periodically.

Last updated: 6 November 2025.

Contact & Feedback

If you have questions about responsible gaming, need help using our tools or would like to provide feedback on this policy, our dedicated team is available to assist you.

Responsible Gaming Department

• Email: [email protected]
• Telephone (UK): +44 20 3510 9999 (standard UK call charges may apply; availability hours are stated on the contact page of betrinor.com).

When contacting us, please include your full name, registered email address and brief details of your query or concern. Do not send sensitive financial or identification documents via unsecured channels; our team will provide instructions for secure upload where necessary.

Online Feedback and Support Requests

• Responsible Gaming Contact Form: You can submit non-urgent questions, self-control requests or feedback by using the Responsible Gaming contact form available in your account under "Help" > "Responsible Gaming" on betrinor.com.
• Requesting additional safeguards: Through the form or by email, you may ask us to apply lower limits, longer Time-Outs, extend a self-exclusion or add notes about particular vulnerabilities to your account, which we will consider in line with our regulatory duties.

Please note that our Responsible Gaming Team cannot provide legal, financial or medical advice. They can, however, explain our tools and policies, help you implement protections on your account and direct you towards independent professional services such as GamCare, the National Gambling Helpline, Gambling Therapy, NHS clinics and other organisations listed on this page.

If you have a complaint about the outcome of a gambling transaction that cannot be resolved through our internal complaints procedure, you may be able to refer the matter to our appointed Alternative Dispute Resolution provider, IBAS (Independent Betting Adjudication Service), in accordance with our Terms and Conditions and UK Gambling Commission requirements as at 2025.