Terms & Conditions

These Terms govern your relationship with Rhino Gaming Group Ltd. as the operator of the online gambling service Bet Rino made available through the website betrinor.com ("Website") and set out the legally binding rules that apply to your use of our betting and gaming services. These Terms are effective from 6 November 2025 and apply to players located in Great Britain using betrinor.com under United Kingdom Gambling Commission ("UKGC") account number 55321. By opening an account, placing a bet or otherwise using the Website, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, you must not use Bet Rino via betrinor.com. These Terms should be read together with our Privacy Policy, Cookie Policy, Bonus Conditions, Responsible Gambling information and any game-specific or promotion-specific rules available on the Website. If there is any conflict between these Terms and any regulatory requirement or licence condition, the relevant law or licence condition will prevail.

Definitions

In these Terms, unless the context requires otherwise, the following expressions have the meanings set out below:

Operator means Rhino Gaming Group Ltd., a private limited company registered in Malta under number C 12345, with registered office at 123, Rhino Tower, Sliema, SLM 1540, Malta, operating Bet Rino via betrinor.com under UKGC account number 55321 and, for non-UK markets, under Malta Gaming Authority licence MGA/B2C/987/2022.
UK Branch means the registered UK establishment of Rhino Gaming Group Ltd. at 15 Finsbury Circus, London, EC2M 7EB, United Kingdom (Branch No. BR09876), supporting operations of Bet Rino via betrinor.com for Great Britain.
Website means the domain betrinor.com and any mobile or app versions operated by the Operator for the Bet Rino service.
Brand or Bet Rino means the betting and gaming brand under which Bet Rino is marketed on betrinor.com.
User, you or Player means any natural person who accesses the Website, opens an Account or places a Bet with the Operator via Bet Rino on betrinor.com.
Account means a registered betting and gaming account opened in your name with the Operator for use of Bet Rino via betrinor.com.
Games means any casino games, slot games, live casino games and other gambling products offered on the Website from time to time.
Bet or Wager means any stake of real money placed by you on the outcome of a Game or other gambling event offered via the Website.
Bonus means any promotional reward (including free spins, bonus funds, cashback or similar) credited to your Account subject to specific conditions, including wagering requirements.
Funds means real-money balances held in your Account, including your deposits, winnings and any cleared Bonus amounts as specified in these Terms.
ADR means an approved Alternative Dispute Resolution provider, including the Independent Betting Adjudication Service ("IBAS"), which may review certain unresolved disputes between you and the Operator.
Group means Rhino Gaming Group Ltd., its parent company Rhino Holdings International and any subsidiaries or sister brands operated under separate terms, including SlotHorn Casino and Savanna Spins, which are not available to UK players under these Terms.

Account Registration

Eligibility and Age Verification

Minimum age: You may only use Bet Rino via betrinor.com if you are at least 18 years old and legally permitted to gamble in Great Britain. We carry out age and identity checks and may request documents such as a passport, driving licence or proof of address before allowing you to deposit, bet or withdraw.
Location: These Terms apply only to Players who are physically located in Great Britain when using Bet Rino via betrinor.com. If you are located outside this territory, different terms may apply under our MGA licence, and some products may not be available.
Underage gambling: If we discover or reasonably believe that you were under 18 at the time you used the Website, your Account will be closed, Bets may be voided and any deposits (subject to regulatory guidance and lawful deductions) returned, and you will not be entitled to any winnings.

Account Creation and KYC

Registration process: To open an Account, you must complete the online registration form on betrinor.com, provide accurate and complete information (including name, date of birth and address), and accept these Terms. We may require email or SMS verification, or other two-factor verification, before activating your Account.
KYC and AML: In line with anti-money laundering ("AML") and counter-terrorist financing requirements, we may request additional "Know Your Customer" ("KYC") documents at any time, including source-of-funds or source-of-wealth information. Until satisfactory verification is completed, we may restrict deposits, betting and withdrawals.
Accuracy of data: You must keep your Account information up to date and notify us promptly of any changes. Providing false or misleading information may result in suspension or closure of your Account and, where appropriate, reporting to relevant authorities or the UKGC.

Account Security and Use

Login credentials: You must keep your username, password and any other security details confidential and not share them with anyone. You are responsible for all activity carried out under your Account unless we have failed to implement reasonable security measures.
Single account: You may only open and maintain one Account with Bet Rino on betrinor.com for use in Great Britain. Duplicate Accounts may be closed, Bonuses cancelled and winnings forfeited in accordance with applicable regulations.
Responsible use: You must use your Account solely for personal, non-commercial gambling. Use of bots, automated systems, or acting on behalf of third parties or as part of a syndicate is prohibited.

Betting & Gameplay Rules

Placing Bets and Game Rules

Stake limits: Minimum and maximum stakes for Bets are determined by the rules of each Game or event as displayed on the Website. You may only place Bets up to the amount of available cleared Funds in your Account at the time the Bet is placed.
Bet acceptance: A Bet is only accepted once it has been processed by our systems and appears in your betting or transaction history. If a connection is interrupted, you should check your history to confirm whether the Bet was recorded.
Game-specific rules: Each Game is subject to its individual rules, paytables and return-to-player ("RTP") information displayed on the Website. By placing a Bet, you agree to be bound by those rules as well as these Terms.

Bet Modification, Cancellation and Errors

Modification: Once placed and accepted, Bets cannot usually be amended or cancelled by you. Where a Game explicitly allows "cash out" or similar functionality, any such option and associated value will be determined solely in accordance with the rules of that Game.
Obvious errors: If a Bet is accepted at an incorrect price, odds, payout, or due to a manifest technical or human error (an "obvious error"), we reserve the right to void the Bet or settle it at the correct terms that should have applied. We will act reasonably and in accordance with UKGC guidance when determining whether an error is obvious.
Malfunctions: In the event of a system or Game malfunction, Bets and payouts may be void. Where appropriate and technically feasible, we will restore the balance to what it was before the malfunction and may re-run affected Games.

Conduct, Live Casino and Chat Rules

Respectful behaviour: You must not insult, harass, threaten or otherwise abuse other players, dealers, hosts or our staff in live casino environments, chats or any other communication channels linked to Bet Rino on betrinor.com.
Prohibited activity: You must not engage in collusion, cheating, chip-dumping, bonus abuse, use of external assistance tools, or any fraudulent or criminal activity. We may monitor play for irregular or suspicious patterns and report suspicious activity to relevant authorities.
Sanctions: We may suspend or close your Account, withhold Bets and/or void winnings where we reasonably suspect a breach of this section or any unlawful activity, subject always to UK law and regulatory requirements.

Bonus Terms

Bonus Eligibility and Activation

Offer-specific conditions: Bonus offers and promotions available for Bet Rino via betrinor.com are subject to the specific terms described in the relevant offer, Bonus Conditions and any associated promotional rules. These terms will specify eligibility, minimum deposit, maximum Bonus amount and participating Games.
Activation: Some Bonuses are credited automatically when you meet the qualifying criteria; others require you to opt in, enter a Bonus code or select the promotion in your Account. Bonuses are available only once per person, household, IP address, device or payment method unless expressly stated otherwise.
UK focus: For Players in Great Britain, Bonus offers are designed and communicated in accordance with UK advertising and consumer protection requirements. We aim to present key Bonus information clearly and prominently, including significant terms such as wagering requirements and expiry.

Wagering Requirements and Bonus Use

Wagering: Unless stated otherwise, Bonuses and any associated winnings must be wagered a specified number of times before they become withdrawable. For example, a 100% matched Bonus may require you to wager the Bonus amount 35 times on eligible Games. The actual wagering requirement and eligible Games will be set out in the Bonus Conditions.
Time limits: Bonuses are typically valid for a limited period (for example, 30 days from crediting, or shorter for free spins). If wagering requirements are not met within the specified timeframe, the Bonus and any winnings derived from it may be removed.
Stake contributions: Different Games may contribute differently to wagering (e.g., slots 100%, some table games a lower percentage, some Games 0%). The contribution table for each Bonus will be made available in the relevant promotion details.

Prohibited Play and Bonus Abuse

Irregular play: We may consider certain betting patterns as "irregular play" for Bonus purposes, including but not limited to: placing large bets that substantially exceed your average stake after a win, low-risk or hedged betting, or deliberately delaying play to exploit a Bonus.
Abuse: Opening multiple Accounts, colluding with others, using disposable email addresses or any other attempt to circumvent Bonus restrictions may be treated as Bonus abuse. In such cases we may cancel Bonuses, remove associated winnings, close or block Accounts, and report abuse in line with regulatory obligations.
Regulatory compliance: Any action we take regarding Bonuses will be reasonable, transparent and consistent with UK consumer protection law and UKGC guidance. We will not remove legitimately earned real-money winnings that are unrelated to Bonus abuse.

Combining Promotions

One promotion at a time: Unless explicitly allowed in the relevant promotional terms, Bonuses and promotions cannot be combined. Where multiple offers could apply, we will clearly indicate which Bonus applies first and whether any others may be claimed later.
Order of use: Real-money Funds are normally used before Bonus Funds when placing Bets, unless the specific Bonus rules state otherwise. The order in which different Bonuses are activated and used will be shown in your Account where possible.
Changes and withdrawal: We may amend or withdraw a promotion where necessary for legal, regulatory or security reasons, but will honour any rights and obligations already accrued at the time of such change, in accordance with UK law.

Payments & Withdrawals

Deposit Methods, Limits and Fees

Payment methods: For Players in Great Britain using Bet Rino via betrinor.com, we typically accept deposits via debit cards, selected e-wallets and bank transfer. Credit cards (including credit card payments via electronic wallets where the underlying funding method is a credit card) are not accepted for gambling transactions in line with UK regulation.
Crypto and non-UK methods: Certain additional payment methods, which may include cryptocurrencies, may be available for non-UK markets under our MGA licence but are not available to Players covered by these Terms.
Limits and fees: Minimum and maximum deposit and withdrawal amounts, together with any applicable fees, will be stated in the cashier section on the Website. We do not charge fees for standard withdrawals for UK Players unless explicitly stated; however, your bank or payment provider may apply their own charges.

Withdrawals, Processing Times and Verification

Withdrawal rules: You may request a withdrawal of the cleared Funds in your Account at any time, subject to the completion of any applicable wagering requirements, verification checks and these Terms. Where possible, withdrawals will be made to the same payment method used for deposit, in line with AML requirements.
Processing times: We aim to process withdrawal requests promptly. Internal processing times and expected timeframes for different payment methods will be indicated in the cashier section. Processing may be delayed where we must carry out additional KYC or AML checks, or where there are reasonable grounds to suspect fraud or a breach of these Terms.
Verification and source of funds: We may request documents to verify your identity, payment method ownership and source of funds before approving withdrawals. If you fail to provide the requested information within a reasonable period, we may cancel the withdrawal request and return the Funds to your Account pending further review.

Refunds, Chargebacks and Player Funds Protection

Refunds: Deposits will generally not be refunded simply because you change your mind. Refunds may be granted in limited circumstances at our discretion and where consistent with regulatory obligations. If a Bet is voided, the stake will normally be returned to your Account.
Chargebacks: If a chargeback or payment reversal is initiated, we may suspend or close your Account, deduct the amount of the chargeback and any associated costs from your Funds, and report suspected fraudulent behaviour to relevant authorities.
Player funds protection: In line with UKGC requirements, Player Funds for Bet Rino are kept in a separate bank account from business funds and classified as "medium" protection. This means that, although we take steps to segregate Player Funds, they may not be fully protected in the event of insolvency, and there is no absolute guarantee that all Funds will be repaid.

Limitation of Liability

Our Obligations and Service Availability

Regulated operation: The Operator provides Bet Rino via betrinor.com under UKGC account number 55321 and is required to operate in a fair, open and safe manner. We use random number generator ("RNG") technology and reputable Game suppliers to ensure fair outcomes, and we monitor our systems to maintain security and integrity.
Service interruptions: We will use reasonable care and skill to keep the Website available, but cannot guarantee that it will be uninterrupted or error free. Maintenance, technical issues or events outside our reasonable control (including network failures and third-party service disruptions) may temporarily affect access.
Information accuracy: We take reasonable steps to ensure that information (including odds, Game rules and RTP data) displayed on the Website is accurate, but occasional inaccuracies or delays may occur. In such cases, we may void or adjust affected Bets in line with the Betting & Gameplay Rules section.

Exclusions and Limits (Subject to UK Law)

What we do not exclude: Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable UK law.
Permitted exclusions: To the maximum extent permitted by law, we are not liable for: (a) any loss or damage arising from your breach of these Terms, (b) losses resulting from malware, viruses or other technologically harmful material you introduce, (c) loss of profits, business, data or anticipated savings, or (d) losses resulting from failures of your equipment, internet connection or telecommunications.
Maximum liability: Subject to the above, our total aggregate liability to you in respect of any particular Bet, Game or series of related events will not exceed the amount of the stake or wager placed on the relevant Bet or Game. This limit applies to contractual, tortious and other claims combined, to the extent permitted by law.

Intellectual Property Rights

Ownership of Content and Software

Protected materials: All intellectual property rights in the Website and Bet Rino service, including software, source code, databases, design, text, graphics, logos, trade marks (including "Bet Rino" and associated logos), audio, video and other content, are owned by the Operator, its Group companies or its licensed third-party providers.
Limited licence: We grant you a non-exclusive, non-transferable, revocable licence to access and use the Website and Games for personal, non-commercial gambling in accordance with these Terms. No other rights are granted to you in respect of the Website or its content.

Restrictions on Use

Prohibited acts: You must not copy, reproduce, modify, adapt, translate, disassemble, decompile, reverse engineer, distribute, transmit, display, perform, or otherwise exploit any part of the Website or its content except as expressly permitted by law or with our prior written consent.
Third-party rights: You must not remove, alter or obscure any copyright, trade mark or other proprietary notices on the Website. You must not use any of our trade marks, brand names or logos (including references to Bet Rino on betrinor.com) in any way that may cause confusion or imply an unauthorised association.

Privacy & Data Protection

Your personal data when using Bet Rino via betrinor.com is processed by Rhino Gaming Group Ltd. as data controller in accordance with applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.

Privacy Policy: Full details of how we collect, use, store, share and protect your personal data, including your rights as a data subject, are set out in our Privacy Policy available on the Website. The Privacy Policy, as updated from time to time, forms part of these Terms.
Purposes of processing: We process personal data to open and manage your Account, verify your identity and age, comply with AML obligations, prevent fraud, manage risk, provide customer support, and, where permitted, send marketing communications. We may share data with regulators, law enforcement, payment providers and members of our Group where required or permitted by law.
Cookie Policy: Our use of cookies and similar technologies on betrinor.com is described in our Cookie Policy, which you should review in addition to these Terms.

Changes to Terms

Amendments and Updates

Right to change: We may amend these Terms from time to time, for example to reflect changes in law or regulation, updates to our products, or guidance from the UKGC or other regulators. The updated Terms will be published on the Website with a new effective date.
Notification: Where changes are material, we will take reasonable steps to notify you in advance, for example by email, account message or a prominent notice on betrinor.com when you next log in to Bet Rino.
Continued use: If you continue to use the Website or place Bets after the updated Terms take effect, you will be deemed to have accepted them. If you do not agree to any change, you must stop using the Website and may request closure of your Account and withdrawal of any remaining Funds, subject to these Terms and any regulatory obligations.

Termination & Suspension

Our Right to Suspend or Close Accounts

Breach and risk: We may suspend or close your Account, restrict access to Bet Rino on betrinor.com, or withhold payment of Funds where we reasonably suspect: (a) a breach of these Terms, (b) fraud, money laundering or other criminal activity, (c) Bonus abuse or irregular play, or (d) use of the Website contrary to applicable law or regulation.
Regulatory obligations: We may also suspend or close your Account where required by the UKGC, another competent authority or applicable law, including where we must undertake affordability assessments or responsible gambling checks.
Notice: Where lawful and practicable, we will notify you of the reasons for suspension or closure and of any steps you may take to restore access. However, we may be prevented from providing detailed reasons where this would compromise investigations or regulatory requirements.

Your Right to Close Your Account

Closure on request: You may request closure of your Account at any time by contacting Customer Support via the channels indicated on the Website. Before closing the Account, you should withdraw any remaining Funds, subject to verification and other provisions of these Terms.
Self-exclusion and limits: If you wish to restrict your gambling, you may use our responsible gambling tools, including deposit limits, time-outs and self-exclusion, as described in the Responsible Gambling information on betrinor.com. Self-exclusion is binding for the selected period and may not be lifted until that period has expired.
Dormant accounts: Where an Account has been inactive for a prolonged period, we may treat it as dormant in accordance with our policies and applicable law, which may include attempts to contact you and, after a reasonable period, closure of the Account. Any treatment of dormant balances will be consistent with UK regulatory expectations.

Effect of Termination

Balances and Bets: On closure of your Account, any outstanding Bets already placed will generally stand and be settled in the usual way, unless they are voided in accordance with these Terms. Subject to any legal or regulatory restrictions, we will refund any remaining cleared Funds to you.
Retention of records: We may retain personal data and transaction records after closure of your Account where required for regulatory, AML, tax or other legitimate purposes, in accordance with our Privacy Policy and applicable law.

Governing Law & Jurisdiction

Applicable Law and Courts

Governing law: For Players using Bet Rino via betrinor.com while located in Great Britain, these Terms and any disputes arising out of or in connection with them are governed by the laws of England and Wales, without prejudice to any mandatory consumer protection rights you may have under the laws of your place of residence.
Jurisdiction: The courts of England and Wales will have non-exclusive jurisdiction over disputes in connection with these Terms. This means that you may also be able to bring proceedings in other competent courts in accordance with applicable law.

Complaints and ADR

Internal complaints process: If you have a complaint about Bet Rino or the Website, you should first contact Customer Support using the channels described in the Contact Information section. We will investigate the matter and aim to resolve it promptly and fairly.
Escalation to ADR: If your complaint relates to the outcome of gambling transactions and remains unresolved after you have completed our internal complaints process, you may refer the dispute to our appointed Alternative Dispute Resolution provider, the Independent Betting Adjudication Service ("IBAS"), subject to their terms of reference. Information on how to contact IBAS is available on their website and via the UKGC.
Regulator: You may also raise concerns with the UKGC regarding our conduct, although the UKGC does not resolve individual disputes about gambling transactions. Our UKGC account number for Bet Rino via betrinor.com is 55321.

Contact Information

If you have any questions about these Terms, our services, or your use of Bet Rino via betrinor.com, you can contact us using the details below.

Customer Support

Online contact: The primary way to contact Customer Support is via the help, live chat or "Contact Us" functions available on the Website, which provide up-to-date communication channels.
Email and phone: Current Customer Support email addresses and telephone numbers are displayed in the "Contact Us" or equivalent section of betrinor.com. These details may change from time to time, and the versions shown on the Website will apply.
Mailing address (UK branch): For written correspondence relating to your use of Bet Rino in Great Britain, you may write to: Rhino Gaming Group Ltd., UK Registered Establishment, 15 Finsbury Circus, London, EC2M 7EB, United Kingdom (Branch No. BR09876).

Legal and Regulatory Contacts

Legal address: Rhino Gaming Group Ltd., 123, Rhino Tower, Sliema, SLM 1540, Malta (company registration number C 12345). This is the registered legal address of the Operator and data controller for Bet Rino operated via betrinor.com.
Regulatory references: For UK Players, our services are licensed and regulated by the UKGC under account number 55321. For certain non-UK markets, services may also be licensed by the Malta Gaming Authority under licence number MGA/B2C/987/2022, but those services are governed by separate terms and are not offered under these Terms.
Group information: Rhino Gaming Group Ltd. is part of Rhino Holdings International. Other brands such as SlotHorn Casino and Savanna Spins may be operated within the Group but are not offered to Players in the UK under these Terms.